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Please attach the ping responses to the case. 3. Palo TAC advised me to find Event Viewer IDs 4624, 4634. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFQCA0&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 17:27 PM - Last Modified01/04/23 20:19 PM. Issue. Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. 5. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. We checked that you have configured Kerberos. This document describes how to configure Group Mapping on a Palo Alto Networks firewall. all the groups from the directory. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to You mentioned, that the WMI connectivity between the users and the AD is good. 5. x Thanks for visiting https://docs.paloaltonetworks.com. show user group list. Server Monitor Account. It didn't really help though. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. The first half were saying Success Added, Failure added or just Success Added. Follow commands below as a workaround. policy-based access belong to the group assigned to the policy. We have a windows server setup for user-id agent. User-ID sources send usernames in different formats, specify those If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. If you are using only custom groups from a directory, add an *I never took a maintenance window for this. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. membership rather than individual users simplifies administration Please run this command in non-production hour and put the output in the case note and upload the tech support file after you run the commands. SSH Into the Device and run the following command. User ID to IP mapping stopped or intermittent : r/paloaltonetworks by MustBeBear User ID to IP mapping stopped or intermittent Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. 2. Check and Refresh Palo Alto User-ID Group Mapping. Is it possible for you to upload the event logs in the case note? Logon and Logoff, respectively. Specify the LDAP server profile (configured in step 1) in the drop-down list under the Server Profile tab. The following best practices are recommended for configuring. To create a custom group that is not already available in your with an LDAP server profile that connects the firewall to a domain Also make sure your windows firewall is allowing access. Microsoft Windows [Version 10.0.17763.3046]. In reality, it's about 500 with smaller firewalls. . Please check 4624 - logon and 4634 -log off event. Please let me know if you have any other queries on this case. many directory servers, data centers, and domain controllers are As I checked that I can only see one logon event for 13 July. I think I figured out the issue with the event logging. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. Which resources are local and which are regionalized? Still not all of them though, but definitely progress. Click Accept as Solution to acknowledge that the answer to your question has been provided. to the LDAP server profile for redundancy. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. By contrast, Palo Alto Networks Panorama rates 4.5/5 stars with 28 reviews. WinRM is even running on the one that is saying Connection Refused. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries. We are not officially supported by Palo Alto Networks or any of its employees. TAC punts, telling me my PAN-OS is EOL, forces me to update to 10.1, murdering my CPU and commit times. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? Does this also apply to agentless user-id? Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. View mappings learned using a particular I also tried it from the CLI because I'm not totally sure what the article is asking me to do. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! We took the userid logs and the Tech Support File of the Firewall for further analysis. We are not officially supported by Palo Alto Networks or any of its employees. What are your primary sources for group information? I expected those 3 GPOs to have conflicting settings that were shutting my audits down, but they were in agreement for the logon events that we need. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). 3268 or 3269 for SSL, then create another LDAP server profile to the, If you make changes to group mapping, refresh the cache manually. So I just open the CLI and run "debug management-server on info", right? There are no errors related to user identification in the system log. This command will fetch the only delta values or the difference. Also, I ran "show user ip-user-mapping all" in the CLI. For the LAN IP does it showing any username in the event logs. My guess would be that some windows update did it. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. Yes. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. with an LDAP server profile that connects the firewall to the domain It provides connectivity to remote users and uses internal gateways to gather mappings for users on internal networks. After the reset also it did not work. Like on the domain controller? I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? Deploy Group Mapping Using Best Practices for User-ID. # exit. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. directory servers? Learn best practices for connecting to directory servers *PAUSERID is our User-ID service account. Thank you uploading the requested output! C:\Windows\system32>wmic /node:R03563 computersystem get username, [my_username]@PA-220-Secondary(active)> show user ip-user-mapping ip 192.168.xx.xx. Go to the Group Include List tab. It has issues. 3. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. Total: 0 * : Custom Group. I am going through the logs and discussing with my internal team. CLI commands to check the groups retrieved and connection to the LDAP server: Note:When multiple group-mappings are configured with same base dn or ldap server, each group-mapping must include non-overlapping groups i.e include group list must not have any common group. questions to consider are: How Manage Access to Monitored Servers. https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PLey&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FkCSArticleDetail, Created On04/18/19 14:19 PM - Last Modified04/24/19 16:50 PM, User may not refer or call that group name anywhere in the firewall (Auth profile, Security polices, Global protect), >debug user-id refresh group-mapping >. By continuing to browse this site, you acknowledge the use of cookies. Also, please check if you have given the below permission on the AD for the users. We joined the session and discussed the ongoing issue. regions? AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. and other sources of user information to create group mappings for The issue can occur even after several days after the account has been added. The following and group information is available for all domains and subdomains. The member who gave the solution and all future visitors to this topic will appreciate it! 1. groups if you create multiple group mapping configurations that based on preference data from user reviews. Leave the include list blank if you want to include ALL groups, or select the groups to be included from the left column that should be mapped. 5. As per the security event I could not see the logon event for 14 and 15 July. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. Device > User Identification > Group Mapping Settings Tab. . is an Active Directory server: If or multiple forests, you must create a group mapping configuration Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application. 1. you have a single domain, you need only one group mapping configuration Very few logon events. and our CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. A state of 'conn:idle' indicates the connected state. We checked the permissions allowed to the user groups in the AD. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. usernames as alternative attributes. For example, Each with a pair of Domain Controllers and an HA pair of PA-220s. The user will get listed as a group member. . Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. and logs. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens such as OpenLDAP) and identify the topology for your directory servers. sections describe best practices for deploying group mapping for As discussed one of my colleagues will join the session. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. 6/10/2022 1:34 PM - TAC case owner #4. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. there? Is the Service Routes managed by the management plane or by the dataplane management? The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. user mappings from the Kerberos server, you would enter the following However, all are welcome to join and help each other on a journey to a more secure tomorrow. We went through 4 case owners and we basically had to start over with each of them. LDAP Directory, use user attributes to create custom groups. We could not find any logon events between 9 and 12 July. users in the logs, reports, and in policy configuration. controller with the best connectivity. . To verify which groups you can currently use in policy rules, use from the Palo Alto Networks device: View all user mappings on the Palo Alto Where are the domain controllers located in relation to your on-premises directory services. mapped: View the configuration of a User-ID agent For more information, please see our 1. Configure User Mapping Using the PAN-OS Integrated User-ID Agent. enable debug mode on the agent using the. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. October 24, 2018 by admin. Change the Key Lifetime or Authentication Interval for IKEv2. Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. (Unknown command: wmic). Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) "From the firewall web interface, it may showthe group mapping includes a list, but from CLI commands, if you try to verify "show user group name < group name >," it will show as if the group name does not exist on the target vsys-1. username, alternative username, and email attribute are unique for A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). because you dont have to update the rules whenever group membership Do you mean logon event? Ensure that the primary Is there any way to manually sync the LDAP Group Mapping/User Identification in Palo Alto? Bootstrap the Firewall. Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. Any way to Manually Sync LDAP Group Mapping? In early March, the Customer Support Portal is introducing an improved "Get Help" journey. If you have Universal Groups, create an LDAP server profile 3 out of 4 Domain Controllers are showing as connected. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. determine the optimal. Ensure the group mapping configurations do not contain overlapping Filter by an IP address that you've seen the issue on. Please provide the below information to understand the issue a little deep. App Scope Threat Monitor Report. 2023 Palo Alto Networks, Inc. All rights reserved. GUI shows all four domain controller in connected status, 4. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. User-ID is only displaying GlobalProtect users. Setup Agentless User Identification in GUI, 3. Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity Palo Alto Networks User-ID Agent Setup. I'm seeing the same thing on all 4 DC's. When executing the command clear user-cache for a specific IP address, it clears the user from the dataplane, but not from the management plane. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. The LIVEcommunity thanks you for your participation! The key requirement is to have the user name with the Netbios domain suffix. debug user-id refresh group-mapping all debug user-id . Defining policy rules based on user group All rights reserved. I was looking around on the KB and tried some things in the CLI. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. So I turned the former on, but didnt see any additional logon events in the security log. The consultant entered the most detailed TAC case I'd seen. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: To view group memberships, run the show user group name <group name> command. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. Then the second half of them would say Success removed, Failure removed.

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